Frequently Asked Questions
Where do you ship?
We only ship domestically in the U.S. from our facility in California.
How long does shipping take?
We process orders within 2 business days. Once the order is processed, USPS and UPS delivery times range from 2-7 business days after packages leave our facility.
What shipping service do you use?
We use USPS and UPS.
What if USPS or UPS tracking says delivered, but I didn't receive it?
Check with your local USPS or UPS office immediately. Additionally, you can reach out to us and we can assist in opening a claim with the carrier to attempt and locate your package. If USPS determines that the package is in fact lost, we can work with the carrier for reimbursement of goods and can get a new package out to you ASAP.
What if shipping is taking longer than expected?
Check with your local USPS office or UPS to get further information on the location of your package. We are not responsible for shipping times or delays. We cannot process refunds due to shipping delays but we can assist in contacting the carrier to locate your package.
Is my package insured via United States Postal Service shipment?
USPS Priority Mail Express and USPS Priority Mail include up to $100 of insurance. Additional coverage is usually available but dependent on USPS requirements. USPS First Class packages do not automatically include insurance, although we do cover the cost for you.
Insurance covers against packages that are lost, stolen, or damaged in transit. We can file a claim and manage all the details with USPS, as well as ship replacement items to you. Refunds cannot be issued in these cases as this is considered an error on USPS's part and beyond our control. Insurance does not come into play if the address provided to us in incorrect. By making a purchase via payment processing, you agree that all shipping shortcomings are the responsibility of USPS and will not hold Findings & Connections accountable.
Is my package insured via UPS shipment?
UPS automatically covers most packages up to $100. Additionally, UPS provides declared value coverage for an additional fee for packages that exceed this amount.
What if my item is damaged or defective?
We inspect all of our items prior to shipping. If your item is received in a damaged or defective condition, please submit an email to firstname.lastname@example.org with a picture, clearly showing the defect. Include photos of the packaging. We will be able to take the next steps at this point, which may include filing a claim with the shipping provider. In any case, we want to ensure your happiness so we'll offer a replacement.
Findings & Connections is not responsible for ordinary wear and tear, tarnishing, or accidental damage upon wearing.
How do I care for my jewelry?
As a best practice, we recommend storing your items in a lined jewelry box. Polishing can be done gently with a soft cloth. We do not recommend harsh jewelry cleaners or polishing cloths designed for sterling silver when caring for stainless steel or other metals.
Be sure not to expose your jewelry to chemical cleaning agents or other abrasive liquids as we cannot be sure how all substances will react with the metals. Additional detail can be found on our product care page.
How can I track my order?
You will be emailed a tracking number for USPS or UPS as soon as we fulfill your order. Check your SPAM folder if you have not received this email. We will communicate with you via email@example.com.
How do I cancel my order?
You can contact us at firstname.lastname@example.org for order cancellation. You can only cancel if your product has not been fulfilled.
Can I return my purchase?
Refer to our Return Policy page for more information on returns and refunds.
Reach out to us at email@example.com.